Unit Two: Principles of Providing Administrative Services

Unit two: Principles of providing administrative services Assessment You should use this file to complete your Assessment. †¢ The first thing you need to do is save a copy of this document, either onto your computer or a disk †¢ Then work through your Assessment, remembering to save your work regularly †¢ When you’ve finished, print out a copy to keep for reference †¢ Then, go to www. vision2learn. com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.Please note that this Assessment document has 9 pages and is made up of 9 Sections. Name: Section 1 – Understand how to make and receive telephone calls 1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. |Feature |How / when used | |1.Answer Phone |By pressing a number on telephone we ca n listen messages left by | | |others | |2. Conference Call |This allow us to speak with more than one person simultaneously | | | | . Prepare a brief report advising people on: †¢ How to follow organisational procedures when making and receiving telephone calls †¢ The purpose of giving a positive image of yourself and your organisation when making and receiving telephone calls. If possible, use specific information from procedures in your own organisation (or one that you are familiar with). Within an organization while receiving calls one should follow the organizational procedure i. e. nswer the phone within certain number of rings, use standard greeting, read script as advised, identify the personal when transferring the call or passing on the information and finally be ready to take colleagues calls when they are not on their desk. When you are making a call to a client ensure that you build a rapport with them and make them feel at ease. Ensure you are aware of th e purpose of call and make a check list of the points that you will be asking.The main purpose behind while receiving or making calls is to portray a good and professional image of an organization is to retain the existence customers and attract new ones and fulfil customer satisfactions Section 2 – Understand how to handle mail 1. Explain the purpose of correctly receiving, checking and sorting mail and packages (both incoming and outgoing). It is very important and responsibility of everyone within an organization to follow the correct procedures while receiving, checking and sorting outgoing and incoming mails.In case if a mistake is made then may be some body is waiting for an important mail and because of negligence it may go to a wrong person or even go missing. Once a mail is received we need to ensure the security and confidentaility aspect of it while delivering it to the recpients. If the mail requires urgent delivery then we need to ensure that mail is delivered or dispatched quickly and securly. It can apply to both incoming and outgoing mail as if the mail is urgent it should be treated as urgent and delivered or dispacted soon. 2. Complete the table below with the following information: At least two examples of internal mail services that are available to organisations †¢ At least two examples of external mail services that are available to organisations |Internal mail services |External mail services | |1. using internal envelopes so that mail can be circulated internally|1. Recorded delivery | | | | |2. ransfer mail between different offices of an organization |2. Special delivery | | | | Internal mail services Normally between offices we do have internal transport service that operates. We can use that service to deliver mails betweeen offices. We can also use services of individuals if they are travelling between offices.Also if we are working in a headoffice and it has several buildings then we can also use the internal ser vice that deliver or trasnport between different buildings. External mail services For external mail services we can use local mail service like Royal Mail, post office or parcel office. We can either call them and book the item so that they can pick and deliver or we can go to the nearest post office and post the item there. 3. Describe two methods that you can use to calculate postage charges for mail and / or packages.We can weight and measure mail to calculate postage charges. We can weight the mail with the help of weighting machine and measure the mail with the help of measuring deivce provided by Royail mail. Once we calculate the weight and measurement we stamp a stamp accordingly. For example if we want to sent a a first class mail we need to cataegorize the mail do we need one standard 1st class stamp or a larger one depending upon post. We should also consider the timing as first class can take upto 3 working days so if mail is urgent we need to use other services that ar e quicker.We can also use service provider like Royal mail and use their website to check out the charges. We can take the mail to any local post office and weight the items and pay the charges accordingly, we need to ensure a signed for or special delivery that if mail is important and needs to be delivered soon. In case if the contents of the mail are important we can also insure the mail. Section 3 – Understand how to use different types of office equipment 1. Describe the main types of equipment found in offices and how they are used. Include examples of at least three different types of office equipment.Shredding machines are used to shred important confidential documents. The main purpose of the shredding machines is to destroy your important documents that are not useful anymore but that can be important for someone else and that can be misused by anyone. Computers and its accessories such as Printer, scanner etc. used to prepare documents and print them if required. W e can use computer programs such as microsoft applications word, access and excel etc. to create letters, records, electronic worksheets, database management, presentation, graphics, Internet use and financial documents.For communication we can use fax machine and telephone. We can send the documents quickly to customers either by fax or use emails and for verbal communication we use phone. The disadvantage of faxmachine is that it require electricity, requires paper for receiving and sending faxes and it should be always on to receive faxes. The advantage of fax machine is that they are relatively inexpensive and some are part of all in one printers and you may need to occasionally pay for the toner, and a dedicated phone line and paper.Another advantage is that it doesn’t cost you more than the normal phone costs per minute. 2. Explain the purpose of following manufacturer’s instructions when using equipment. The main purpose behind the manufacturer’s instruct ions manual is to operate the equipment correctly and safely. This can reduce the maintenance cost and increase the equipment life. By following the basic guidance provided by the manufacturer the equipment will last longer, safer for others to use it and will work efficiently. 3. Explain the purpose of keeping equipment clean, hygienic and ready for the next user.We need to keep the equipment clean and hygienic so that the next person who will be using it will be safe. He can safely use the equipment and hygienically safe from any disease. While working in an organization once should tidy stuff, store equipment safely and clean it regularly with appropriate products. As an example one should use wipes to clean computer screen that will be beneficial for other as well. In working environment where there is a shared workspace it is good if we leave the area clean and organized that can also leave a good impression for the next person.Section 4 – Understand how to keep waste to a minimum in a business environment 1. Explain why waste should be kept to a minimum in a business environment. One of the main reasons that waste should be kept to minimum in a business environment is financial reason i. e. it can reduce the cost and spending and environmental reasons. Company can waste a lot of money to either recycle or dispose of that extra waste. One should think twice while using company resources that do they really need that or they can use any alternative to save some money for the company. . Identify at least two main causes of waste in a business environment. Because of heating, lightning and powering equipment we waste energy Another example is the resources such as ink cartridges, papers and toners of printers etc. Another source is use of paper in printing, before printing one should ask them self that do they need to print this out and if so can they use both side of paper for printing to save papers. 3. How can you keep waste to a minimum in a busin ess environment? Describe at least two ways of doing this.For paper waste we can use a recycling service for paper waste. For other waste like plastic bottles, plastic bags and others we can use recycling bins Recycling is a cost effective method of dealing with your waste es[ecially using different bins for different things simply because it is often cheaper when compared with general  waste management  and disposal. Recycling often reduces clutter and improves the working environment. Less clutter also means increased safety around your workplace. We can use emails instead of using posts where email can work.Emails are fast and can be delivered  at once around the world. No other form of written communication is as fast as an email. We can advertise products in the email that can reach to a lot of people and we can save a lot of money on resouses like paper, printer etc. we can send the email to hundred of recepients without expanding any money on visible resourses and save a lot of money and making business environment eco friendly. We can turn off the lights and all power switches when it’s not required to save the energy. Section 5 – Know how to make arrangements for meetings 1.Complete the table below listing at least two different types of meetings and describing the main features of each type of meeting. |Type of meeting |Main features | |Team meeting |The main feature of such meeting is to follow any agenda, track the progress of the team on the | | |current project, sort out issues related to team peformance, update on the upcoming projects and | | |discuss any outstanding issues.It also allows individuals to generate  number of ideas which can | | |prove to be quite effective in solving any organizational issue | |Training meetings |The main feature of such meeting is to keep the staff up to date, upgrade their skills and help them| | |in grooming. It also increases the staff productivity thus customers are served and satisfie d more | | |quickly.This improves efficiency, reduces costs and leads to higher profitability. With the aide of| | |training meeting we can raise morale of individuals which leads to a more motivated team. If | | |colleagues are motivated here are many opportunities open to them. | |Appraisal meeting |The main objective of such meetings are to recognise the individuals effort and praise them and give| | |them reward.Because of that Individuals take personal responsibility for improving both the | | |business processes and their own abilities. Such meetings also reflects the performance | | |expectations, establish goals for the coming year and discuss the success in the past year. | 2. When arranging a meeting: †¢ What sources and types of information are typically needed? †¢ How should meetings be arranged? We need to know the individuals requesting the meeting and they are aware of organizational procedure to arrange the meetingWe should be aware of the reason of the mee ting, the attendees list, duration of meeting and any resources like any projector or wall board required for presentation. Firstly confirm the attendees list, date and time, place and any resources required. If required circulate a brief message around about the agenda of the meeting and if meeting is long and refreshments are required also confirm the arrangement. Finally ensure that all attendees receive a confirmation of date, time, venue and a small brief description about the meeting. Section 6 – Understand procedures for organising travel and accommodation arrangements . Explain the purpose of confirming instructions and requirements for business travel and accommodation. The main purpose, behind confirmation of instructions and requirements for business travel and accommodation, is to ensures that all individual arrives on time for the appointment and all attendees are well aware of time and date of the event, accommodation and travel details, parking facilities, loca tion of the event, in case they need special arrangement person’s details who will be responsible for that and finally the main agenda and ist of things they need to bring in with them. 2. Complete the table below with an outline of the main types of business travel and accommodation arrangements that may need to be made and the procedures that should be followed when doing this. Travel and accommodation arrangements |Procedures | |Travel by Car and staying over night |If people are travelling by car we need to ensure that accommodation have enough | | |parking space if not then the alternate parking arrangements should be informed to the | | |people. We can select from bed and breakfast to hotels in terms of overnight | | |accommodation.We need to know how many nights they will be staying and book | | |accordingly. In case they need evening meals we need to make them aware of the | | |arrangements. | | | | |Travel by train and staying for few hours in the |If people are tr avelling by train we should ensure that they are aware of the ways to | |meeting place |reach to their desired location.We can arrange taxis for them to avoid hassle. | | |Sometimes we have foreign national who can’t speak English well, in that case we need | | |to ensure that interpreter is there to fulfil their needs. If they are attending the | | |meeting for few hours we must ensue that the refreshments are pre ordered. |Facility for disable peoples |If we know anyone who needs special arrangements such as wheel chair, we need to ensure| | |that all required facilities are in place to facilitate them. | | | | |Interpreter presence |Sometimes we have foreign national who can’t speak English well, in that case we need | | |to ensure that interpreter is there to fulfil their needs | . Explain the purpose of keeping records of travel / accommodation arrangements in a business environment. It is very important to keep a record (accommodation and travel expenditures) of an event once it’s over, as we can use that evaluation next time. This evaluation can help us next time in decision making i. e. we can improve the accommodation next time, find a cheaper suppler and get early discounts by booking in advance. Evaluation itself is a god process that can highlight any flaws in planning and identify that how we faired accommodation and travel.It also helps in identifying any issues such as parking arrangement of any particular accommodation. Section 7 – Understand diary management procedures 1. Briefly explain the purpose of using a diary system to plan activities at work. Give at least two reasons. One of the essential planning aids used within an organization is diaries and depending upon the nature of the business its use varied from person to person. It does help individuals to plan their activities and tasks as in some organization follow strict deadlines for their project.Information that can be logged in a diary contains timing, da te, location and people who are involved. Another advantage of keeping up the diaries is that individuals know the whereabouts of other colleagues. For instance if we someone wants to speak with one of your colleague by checking his or her status in staff diary we can deal with the caller accordingly. 2. Identify the information needed to maintain a diary system in the workplace.Nowadays computerized or electronic diary is used in organization and most widely used diary program is Microsoft outlook. It includes information of employees such as their name, contact information, email address, location etc. In some companies it also shows their availability and show their current status i. e. if they are on annual leave or absent due to sickness. Section 8 – Understand the purpose of delivering effective customer service and how to do so 1. What are the differences between internal and external customers in a business environment?Internal customers are the one who either work fo r an organization or serve the people who are not employed by that organization while the external customers who do not work for the organization but either buy the product or services to fulfil their need. In other words staff working for a particular organization purchases a particular good or service then he will be classified as internal customer, while an external customer is the one who come to the company to buy a service or good require to him and by no means employed by the company. 2.Explain why customer service should meet or exceed customer expectations. Include at least three reasons in your answer. Customer service should be met or sometime exceed customer expectations as it can: †¢ Gain customer loyalty and that means customer will always turn to us when that particular good or service is required †¢ Get good recommendations form customer that can provide us good publicity and allow an organization to expand its business †¢ Increase the business growth and that can create a sense of job security within the organization.Once an organization is getting extra customers it can expand its business and can create more jobs and extra bonuses for existing staff. 3. Explain the importance of building positive relationships with customers. Outline two ways in which this can be achieved. Every member of an organization has a duty to be efficient as he may be a first point of contact for the organization and that can create a long lasting impression on customer. Employee should show professionalism as failure to do so will not give customer any confidence while dealing with his organization.It is of vital importance to gain customer’s trust, meet or sometimes exceeds customer’s expectations as it can bring in new business opportunities. We can gain customer’s trust by actively listening to them which enables us to identify their needs and satisfy them accordingly. By keeping communication channel open both parties can gro w their business in a healthy and friendly environment. Both parties should trust each other and pay respect to each other ideas because that can contribute to a belter resolution of a problem if one does occur. 4.How do customers demonstrate their own needs and expectations? When a customer places an order or requested a service then they expect that service or goods to be not only delivered on time but also up to agreed standard. Customer normally expects that promise should be kept. In this competitive world customer also want bargain in prices as if someone is offering the same services at a very low cost they can turn to them as well. Customers’ need can also be gathered by collecting the feedback from them on the good or service offered and that be used for future to improve their experience.Customer can also raise their concerns directly with the company and by effective communication they can sit together, listening to each other and come to a resolution that can be a ccepted by both. Section 9 – Understand the purpose of reception services and how to follow reception procedures 1. What is the purpose of the receptionist role as the first point of contact in a business environment? Receptionists have many roles to perform such as give direction and sometime escort the key people to different part of the building. Generally visitors used them for general information or to solve any issues.Receptionist should have god communications skills and are aware of making good rapport with the visitors so that they feel they are at ease as some times visitors get confused. Now days most organization use sign in procedure and receptionist ensures that this is done properly and visitors are issued identification badges. In special cases receptionist also inform visitor about the standard health and safety information. 2. Describe how a receptionist can present a positive image of themselves and the organisation and explain why this is important.Recepti onist job is of vital importance as they are the first point of contact for every visitor, they should greet all visitors with smile regardless of their importance or arrival (if they are expected or not). Some receptionists commonly do mistakes and expect that key people are well and best dressed and in that they annoyed some key peoples. The general principal for all is to treat everyone fairly, with courtesy and make them feel that you have time for them. As they are the first point of contact in most organization, they can leave a positive image and long lasting impression of an organization.If they act or behave unprofessionally the visitor may lose confidence while dealing with the organization. 3. In relation to your own organisation (or one that you are familiar with), explain what must be done when carrying out entry, departure, security and confidentiality procedures in a reception area. When a visitor enters into a building and approach the reception, they should be greet ed first and offered help. If they want to visit someone with in an organization, take their details inform the desired person about their arrival.Advise them about the unrestricted visitor access area of recreation and make them feel at ease until the desired person come down and accompany them. Upon arrival of the desired person make them an identification pass and note down their time of arrival, their contact details and vehicle registration number if they have parked their vehicle. Once they have finished their meeting note down the timing and ensure that they have returned the pass and issue them any parking exit pass if required. Once you have completed all 9 Sections of this Assessment, go to www. vision2learn. com and send your work to your tutor for marking.

Importance Of A Teaching Philosophy Education Essay

Alhamdulillah, my learning experience began when I was still a pupil in secondary school. The deferral and interruptions were the occasions for me to affect myself in the instruction procedure. This continued at place whereby I used to acquire phone calls from my friends to explicate about a peculiar subject from topics like mathematics, natural philosophies and chemical science. After graduating from college, I worked for six months as instructor in a private secondary school in my vicinity before prosecuting myself into third surveies. Hence, I could state that working as a instructor after my graduation from university is something I would see as normal. Actually, I am in my 5th twelvemonth as an pedagogue and Alhamdulillah, I had the experience of working in three different schools with pupils, both male childs and misss, from different socio-cultural backgrounds. In the undermentioned chapters, I would wish to portion my instruction doctrine. But first, the importance of developing one ‘s learning doctrine will be discussed.Chapter Two – Importance of a Teaching DoctrineA instruction doctrine statement is â€Å" a systematic and critical principle that focuses on the of import constituents specifying effectual instruction and acquisition in a peculiar subject and/or institutional context † ( Schonwetter et all, 2002, p.84 ) . Harmonizing to Campos ( 2010, p.2 ) , it states â€Å" our acquisition experiences, ends, beliefs, degree of professionalism and self-development among many other elements † . As for Natasha Kenny ( 2008, p.8 ) , an educational developer at the University of Guelph, a learning doctri ne statement â€Å" clearly and logically communicates what your cardinal values and beliefs are about learning and acquisition, why you hold these values and beliefs, and how you translate these values and beliefs into your mundane instruction and acquisition experiences. † Sing the importance of developing a instruction doctrine, Coppola ( 2002, p.450 ) states that â€Å" the instruction statement gives you a get downing point for analyzing your instruction patterns, allows you to portion your thoughts with others, and allows you to supervise the advancement of your ain development as a instructor † . Brookfield ( 1990 ) identified four different intents in developing a instruction doctrine. These intents are: Personal intent ; it is good that your learning doctrine reflects why you are making what you are making. Political intent ; your learning doctrine demands to demo that your place is grounded in a well-developed and carefully doctrine of pattern. This helps you to derive regard, which is of import to turn yourself in the political country. Professional intent ; your learning doctrine demands to demo your professional ends to develop an individuality that will assist you to better the development of professional strengths among other instructors. Pedagogical intent ; instruction is about turning and happening new ways to develop your lessons harmonizing to the scholars ‘ demands, so your learning doctrine should demo what consequence you are holding on pupils and on their acquisition?Chapter Three – My Teaching Doctrine3.1 Teaching in Generalâ€Å" Teaching should be such that what is offered is perceived as a valuable gift instead than a difficult responsibility † – Albert Einstein Alhamdulillah, since I began learning, I had the juncture to learn different topics, besides Mathematicss, like English Literature, Computer Studies and Integrated Science to pupils with a wide scope of demands, cognition, and cultural backgrounds. Apart from working as pedagogue in colleges, I besides try to assist my friends and others outside school. Furthermore, I used to give a particular class on â€Å" Tajweed † to my brothers of the Islamic religion in the mosque. I one time had the chance to learn a friend who was set abouting his undergraduate grade in Mathematicss and he was older than me. Several of import general rules that I try to utilize in my instruction pattern can be formulated as follows: No affair how experienced a instructor is, every new category and every new pupil pose a challenge. For excellence in instruction, there is ever room for betterment. A instructor has to appeal to different acquisition manners, to offer a assortment of instructional experiences, and to maintain an unfastened head to new learning techniques to give every pupil the chance to take part to the full and actively in the acquisition procedure. Bing a successful instructor depends on making a acquisition environment with the unfastened geographic expedition of thoughts, a relationship in which pupils feel respected every bit good as challenged. Students should be encouraged to stretch themselves a bit beyond their degree of comfort and be given an chance to go forth every category feeling that they have overcome a new challenge successfully. Teaching should be an built-in constituent of the creative activity of new cognition, an initial measure toward go oning instruction, and foremost of all, self-cultivation. Though student satisfaction is of import for better acquisition, learning – particularly in mathematics – should non go a popularity competition, or a show. A instructor is responsible to the society in general, and should defy the force per unit area of take downing academic criterions in instruction.3.2 Teaching of Mathematicssâ€Å" We could utilize up two Eternities in larning all that is to be learned about our ain universe and the 1000s of states that have arisen and flourished and vanished from it.A Mathematics entirely would busy me eight million old ages † – Mark Twain â€Å" Mathematics is like checkerss [ draughtss ] in being suited for the immature, non excessively hard, amusive, and without hazard to the province † – Plato Bing a mathematics instructor every bit good as a lover of the topic, there are some characteristics of mathematics that makes it a really particular subject. To call a few: Mathematicss is an first-class rational game where all the participants win. Mathematicss is besides a theoretical account that can be used for developing independent and critical thought. Mathematicss can be seen as a linguistic communication that allows us to pass on thoughts exactly between ourselves. Last, mathematics is a tool used in natural scientific disciplines and, therefore, a needed subject for many pupils. The above statements entirely actuate me to portion my mathematical cognition, among others, to my pupils. However, my ends for learning mathematics are many. First, communicate to my pupils that mathematics is a merriment and better their assurance approximately mathematics every bit good as cut downing their anxiousness about mathematics. Other ends are: Detect and make full spreads in pupils ‘ anterior math cognition Develop a mathematical sense about measures, geometry, and symbols Develop a assortment of problem-solving schemes and basic computational accomplishments Enable and empower pupils Enable pupils to do judgements based on quantitative information, to turn out basic consequences, to read mathematics efficaciously and to understand their ain idea procedures Promote a broader involvement in mathematics Ensure that pupils truly understand constructs Establish constructive pupil attitudes about mathematics Facilitate acquisition of life-long acquisition accomplishments Foster a desire to inquire mathematics inquiries, critical thought, pupil find of mathematics and surrogate apprehension of the cogent evidence of cardinal theorems Teach the beauty of mathematics Aid pupils learn the cardinal theorems and their applications Improve pupils ‘ apprehension of engineering Improve pupils ‘ authorship abilities Increase the figure of mathematics big leagues every bit good as the pupils ‘ mathematical cognition Model expert problem-solving Motivate pupils to do an attempt to larn mathematics Open the doors to other chances for pupils Prepare future mathematicians, pupils for proficient callings and pupils to be knowing grownups Thatch applications to other Fieldss ; particularly for abstract topics like vectors whereby pupils frequently ask the inquiry: â€Å" where will vectors used us in our life? † Teach reckoner and computing machine accomplishments, cardinal constructs, generalizing, logical logical thinking, mathematical authorship, foretelling, problem-solving and proof-reading of mathematics Thatch pupils how to interpret back and Forth between words and mathematics Thatch pupils to work collaboratively It is, unluckily, really hard to seek to demo the existent beauty of mathematics in the model of most bing course of study as they are designed to feed pupils with frequently more facts than anyone could get down. Just covering the needed stuff normally takes a bit more clip than is available. Another job is that mathematics as a linguistic communication can be rather proficient, and to explicate something meaningful, one has to pass old ages larning regulations of the mathematical grammar foremost. I consider mathematics to be a disputing topic to learn, which makes it particularly attractive for me. I try to utilize every possibility to expose pupils to the exciting universe of mathematics, frequently implicitly, so they may non even detect it at first. I think that pupils ‘ engagement is important for larning mathematics.3.3 Teaching Manners and MethodsMy mathematics schoolroom features multiple of methods of direction that depends on: the capable affair of the lesson, that is, the subject to be taught and my experience with how single pupils and categories best learn mathematics. On some occasions, the student-centred attack or whole-class treatments are undertaken while on other occasions, small-group probes are carried out and still others see persons working one-on-one with another pupil or with me. This schoolroom interaction helps construct relationships between my pupils and I and at the same time, among the pupils themselves. These assorted schoolroom patterns help turn to the varied acquisition manners found in the mathematics schoolroom. Furthermore, I prepare my categories meticulously, but I like to improvize whenever possible. I dislike being interrupted during my account but I love it when the pupils ask inquiries afterwards ; and I congratulate them for any good inquiries and remarks. I open each session with a brief reminder of the old session ‘s stuff and an lineation of the twenty-four hours ‘s subject, and I typically conclude with a sum-up of cardinal points. There is a particular session for reappraisal before every major trial. I normally speak clearly, aloud, and easy, but enthusiastically. Students are encouraged to larn from each other as their classs are non curved, therefore, pupils are non viing with their schoolmates. In some categories, particularly my Incorporate Science categories, I give group undertakings and prep, depending on the subject being covered. When possible, I distribute solutions to homework jobs, quizzes, and trials. To cut down pupils ‘ anxiousness about trials, I usually give my pupils alteration exercisings before any major trial and I encourage them to work excess jobs on their ain and come to see me for any jobs. I do non see memorisation to be the most of import in mathematics categories ; this is why I make and promote my pupils a batch to pattern maximal figure of jobs. If the course of study would hold allowed it, I would do all my trials open-book/notes. Assignments and undertakings are of course integrated into my classs. I spend clip explicating the assignments and work outing similar jobs in category for farther treatment.3.4 Use of TechnologyI remember that one time I was in a meeting with my above 70 twelvemonth old curate and he told me: â€Å" In my clip, when we had to make a mathematical computation, we used the logarithm tabular array † and he asked me whether I knew how to utilize the logarithm tabular array! Alhamdulillah, today we have the electronic reckoner. This small piece of engineering is the lone electro nic device that our pupils can utilize in their surveies as the different course of study do non provide for the usage of other electronic devices in the scrutiny room. I would hold loved to see a alteration in these course of study which would enable more the usage of engineering in the acquisition of mathematics. Personally, I am a great fan of the newest educational package that may be used in the instruction and acquisition procedure. At present, to utilize mathematical package at college would look unrealistic but I hope to happen a alteration shortly in the course of study which will do it existent. However, pupils foremost need to understand that engineering is a tool, much like a compass or a protractor, and that engineering must be used merely as a tool. Central to my usage of engineering in the schoolroom is the thought that pupils must understand what they are making mathematically even when they use engineering as an assistance. As mentioned earlier, the most omnipresent piece of engineering in and out of the schoolroom is the electronic reckoner. While the reckoner can be a utile tool to decrease the plodding of computations, it is of import for pupils to be able to work without it. This does non intend that reckoners should non be used, but instead that pupils should hold some intuition about whether an reply is sensible. The usage of reckoners and other engineering can better a pupil ‘s intuition of mathematics and mathematical logical thinking. While most exercisings in a statistics category have comparatively little informations sets, utilizing premade informations sets and computing machine plans allows pupils to derive existent experience with professional tools and helps them visualise tendencies. The usage of computing machine package with prepared illustrations is really utile for in-class visual images in different classs, such as differential equations, concretion, and even pre-calculus. Wh ile making the assignment for the module Instructional Technology for my Bed Course, I came across package called Yenka which provides simulations. I truly appreciated the portion on chance where while explicating the different results when fliping two coins, there a simulation really fliping the two coins. I hope, insha Allah, to utilize it when I explicating this subject t my pupils in the close hereafter. With the coming of tablet PCs, I am hopeful, insha Allah, that it is merely a affair of clip before the usage of mathematical package and on-line scrutiny at secondary degree will be implemented. But, at the same clip, I strongly oppose the maltreatment of engineering. There are classs in mathematics, where pupils need to larn how to utilize their encephalon instead than calculators/computers. In my short experience in instruction, I came across an HSc ( Higher School Certificate ) pupil making the simple arithmetic job utilizing a reckoner! ! !3.5 My Best Personal Achievementâ€Å" Facilitate things to people and do non do it difficult for themaˆÂ ¦ † – Prophet Muhammad ( Peace and Blessing of God Almighty be upon Him ) I unfeignedly believe that the best academic public presentation of a pupil is non to see the high-flyer pupil being ranked foremost at the terminal of the twelvemonth but instead to see the low-achiever pupil able to reply about all inquiries of the same exam paper right at the terminal of the twelvemonth and have a really good consequence, irrespective of his/her overall rank. At my school, the construct of cyclosis is applied to divide the best pupils, frequently labeled as the â€Å" high-flyers † , and those less able pupils, frequently labeled as low-achiever pupils ( some advocates of the Marxist position will differ wholly with this construct ) . Last twelvemonth, I had the chance to work with the less able pupils of Form I and Form II, learning Integrated Science. Alhamdulillah, I was motivated but I could that a batch of these pupils lack motive. Furthermore, some of them came from hapless socio-background and some came from broken households. There was even a kid who repeated Form I! So, at first it seems really hard to anticipate that half of them would understand the different subjects even more so that they would go through their concluding twelvemonth test. After all, we are speaking about Science which purportedly is a topic for the intelligent pupils. I figured out that I should utilize a different attack with them. Finally, I opted for the â€Å" Learning by Fun † construct. It required much more energy from me but Alhamdulillah, I do non repent for one second all the energy used that twelvemonth when working with these pupils as the ground is obvious ; about all students non merely passed the concluding twelvemonth scrutiny but they really obtained really good consequences Masha Allah. The frost on the bar was when the caput of the scientific discipline section informed me that the curate was really pleased with the consequence.3.6 Reasoning NotesI believe that each kid is a alone person who needs a secure, lovingness, and exciting ambiance in which to turn and maturate emotionally, intellectually, physically, and socially. It is my desire as an pedagogue to assist pupils run into their fullest potency in these countries by supplying an environment that is safe, supports risk-taking, and invites a sharing of thoughts. The re are three indispensable elements that I believe are contributing to set uping such an environment, the instructor moving as a usher, leting the kid ‘s natural wonder to direct his/her acquisition, and advancing regard for all things and all people. When the instructor ‘s function is to steer, supplying entree to information instead than moving as the primary beginning of information, the pupils ‘ hunt for cognition is met as they learn to happen replies to their inquiries. For pupils to build cognition, they need the chance to detect for themselves and pattern accomplishments in reliable state of affairss. Supplying pupils entree to hands-on activities and leting equal clip and infinite to utilize stuffs that reinforce the lesson being studied creates an chance for single find and building of cognition to happen. Equally of import to self-discovery is holding the chance to analyze things that are meaningful and relevant to one ‘s life and involvements. Developing a course of study around pupil involvements Fosters intrinsic motive and stimulates the passion to larn. Helping pupils to develop a deep love and regard for themselves, others, and their environment occurs through an unfastened sharing of thoughts and a wise attack to train. When the voice of each pupil is heard, and environment evolves where pupils feel free to show themselves. Class meetings are one manner to promote such duologue. I believe kids have greater regard for their instructors, their equals, and the lessons presented when they feel safe and certain of what is expected of them. In puting just and consistent regulations ab initio and saying the importance of every activity, pupils are shown regard for their presence and clip. In bend they learn to esteem themselves, others, and their environment. For me, learning provides an chance for continual acquisition and growing. One of my hopes as an pedagogue is to transfuse a love of larning in my pupils, as I portion my ain passion for larning with them. I feel there is a demand for compassionate, strong, and dedicated persons who are excited about working with kids. In our competitory society it is of import for pupils to non merely have a solid instruction, but to work with person who is cognizant of and sensitive to their single demands. Alhamdulillah, I am such a individual and will ever endeavor to be the best pedagogue that I can be.

Black Vision Essay Research Paper Ralph Ellison

Black Vision Essay, Research Paper Ralph Ellison was born in Okalahoma, March 1, 1914 he was the grandson of black slaves in the South. His life was full of achievement he attended Tuskegee University from 1933-1936. In 1936 he moved to New York where he met the novelist Richard Wright, and subsequently became associated with the Federal Writer? s undertaking. Ellison achieved international celebrity with his release of? Invisible Man? in 1952 in the undermentioned twelvemonth the novel won the national book award. Ralph Ellison passed off in 1994, but he left behind him a bequest of African American civilization that many had non seen earlier. In many of Ellison? s works he writes about the Black image in America, or the? black vision? . Ralph Ellison? s black vision humiliates the black race, makes them experience inferior, segregates them, but still Ellison has hope for America, and he believes that the black race should cover with the? black vision? independently. This is best proven by the short narrative? Flying Home? , a critical essay written on Ellison, and a powerful statement given by Ralph Ellison. The affecting short narrative? Flying Home? is the narrative of an injured black pilot who lies on the land in physical hurting, as he deals with the hurting of deriving credence in a white society. Todd expresses his feelings on siting the old black adult male? s ox into town in this extract: ? Yes, and humiliation was when you could neer be merely yourself, when you were ever portion of this black ignorant adult male? 1 Ellison expresses here through the pilot that white America will neer be accepting of inkinesss. Blacks are viewed as being on a lower platform, while the Whites hold some type of high quality over them. Todd does non desire to be associated with the old adult male because the old adult male represents to Tom all that is incorrect with Black America. He is non good educated, hapless, and speaks ill ; Tom sees this as the g round why inkinesss are non genuinely accepted into society. Therefore he refuses to be associated with him in anyhow giving the medical assistance he genuinely needs. Another ground Todd does non wish to sit into town is he does non wish to be recognized for his defect. Todd feels that when he makes a error a white individual will non keep it against merely him, but instead his full race. Therefore Todd and the remainder of black America can neer have true equality because of the nescient attitudes of the white people. Through? Flying place? Ellison shows the rough universe of the? black vision? of America. Todd is Ellis on? s tool for depicting the black vision of America. Furthermore? Flying Home? and a critical essay on Ellison prove that although the vision of inkinesss in America is unfair, it is something that Ellison thought African Americans must cover with. A critic of Ralph Ellison? s work Ernest Kaiser wrote an essay called? Negro Images in American Writing? . In this essay Kaiser writes? To Ellison Negro life in America is simply portion of the general human status of western adult male to be mastered separately by each Negro as a adult male. ? 2 In this review of Ellison? s? black vision. ? Kaiser clearly states Ellison? s position on the adversities of black life in America. Ellison best represents the ideals of the? black vision? in? Flying Home? . In one peculiar scene where the old black adult male describes his vision of Eden is really symbolic of the? black vision? . ? There I was sho? but they tole me I better come down cuz us colored folks had to have on a particular type of harness when we flew. That was how come they wasn? T wingi ng. Oh yes an you had to be excess strong to wing with one of them harnesses. ? 3 When the old black adult male goes to heaven he sprouts wings, but is supposed to utilize them with a harness. This is symbolic of Ellison? s? black vision? , and how a black individual must larn to cover with battle. To wing with a harness a black adult male must hold excess strength. Just as on Earth for a Blackman to digest the? black vision? in America a black adult male must be mentally strong, must hold great endurance, to set up with the battles of humbleness, stereotypes, and dual criterions placed upon their shoulders. Ernest Kaiser clearly states the fact that Ellison believes the? black vision? should be dealt with on an single degree. Ellison proves this in the short narrative? Flying Home? Although Ellison? s? black vision? is mostly seen in? Flying Home? , Ellison still remains optimistic about America in general. Ellison is ounce quoted stating? If the universe has potency to resuscitate and do us free, it besides has the power to blind, imprison, and destroy. ? 4 Ellison believes that the universe including America is capable of fantastic things. At the same clip it is besides capable of all the things the black vision has accomplished. The? black vision? embarrasses the black American society, it is degrading, and condescending towards inkinesss, but Ellison supports that the black race trade with the issue themselves, and maintains a positive attitude for hope of get rid ofing racism. 320

ExxonMobil Essay Example | Topics and Well Written Essays - 3250 words

ExxonMobil - Essay Example In 38 countries Exxon has its exploration and production utilities and in 23 countries they have the production operation. The company has 38 refineries around the world. Close to 90% chemical business of Exxon is ranked first or second in the world, and they are the market leader in this field. ExxonMobil has invested $5 billion over the last five years in technological up-gradation (About Us, n.d.) Upstream In petroleum industry upstream indicates operation like search, recovery and production of crude oil and natural gas. This sector is also known as Exploration and Production sector. Under this division ExxonMobil have the following units- Earning from the upper stream as in 2008 was recorded $35.4 billion. The return on average capital in 2008 was 54% and earning per oil-equivalent barrel was $24.67. The total liquid production and the natural production which was available for sale was 3.9 million oil equivalent per day. The upstream capital and exploration spending was $19.7 billion. The graph indicates that the earnings from the upper division have been increasing constantly. In the year 2007, the earnings were $26497 million which further increased to $35402 by the year 2008. This indicates a sharp rise of 33.61%. This was possible because of the fact that the company managed to increase their production by 3.2 billion barrel oil equivalent per year through out the last five years. The finding and the resource acquisition cost has been gone to $0.66 per barrel which might go high in the coming years. If this happens then the company’s cost of production will go high leading resulting lower earnings in the future. The portfolio of ExxonMobil is one of the largest in the world which includes several units situated in the highly diversified region like extreme deep water heavy oil/oil sand, unconventional gas, arctic, liquefied natural gas, acid on sour

On Management Essay Example | Topics and Well Written Essays - 750 words

On Management - Essay Example It is always easier to come up with business goals than actually establishing and executing the required strategies to achieve these objectives. Being a manager is not just being able to show profits at the end of the year but being in charge of the critical daily business processes to work for it. Good management is indispensable to the success of any organization. The failure or success of any business institution lies in the hand of its management team as they "lay the company's long term direction, develop competitively effective strategic moves and business approaches and implements what needs to be done internally to produce day in and day out strategy execution" (Strickland, 4). Put simply, the manager is the major driving force that directs the organization to its expected end. In school, we are taught that manager has four primary functions-planning which refers to identifying the goals, objectives, and the business plans to achieve them; organizing which identifies and sets the necessary resources to execute the business plan; directing which includes pointing, leading, and managing employees to achieve organizational goals; and controlling which involves the evaluation process carried out by the organization to check if the actual performance of the company matches the devised business plan (Allen 2). I believe that these functions are significant in the achievement of business goals. However, all these functions are too broad to discuss together, so this paper will only tackle the leadership function of management. Leadership is a critical and rigorous process of influencing and motivating people to achieve business goals. Though the goal of each leader is essentially the same, they craft different ways to achieve them by employing unique management and leadership styles which often leads to conflict as to whether what leadership technique is superior. Two leadership styles are often utilized in business operations-authoritarian and participative management. Authoritarian organizations follow the military type of organization where decision making is centralized and lies at the hand of the top management. Middle managers do as they are ordered, following the chain of command implemented by their superior. Authoritarian organization essentially operates a top-down management style, where the primary role of managers is to transmit orders. Also, authoritarian organizations view that workers hate work and that they need to be compelled to the task demanded from them. This implies that the achievement of the company's goals can only be achieved through force. Authoritarian managers do not motivate their employees to perform well in their job. Their main concern is the achievement of a certain goal at the expense of their employees. ("Role of Managers under Different Management Styles" 38-51) In a participative management style, works are delegated to the employees and managers largely coordinate with the group work. Also, responsibilities are accepted and performed by the employees knowing they will be held accountable for the quality of their work. Work is viewed as a source of satisfaction or frustration depending on the manager's and organization's chosen style of leadership. People who derive satisfaction from their job will then perform the best way that they can while those who obtain frustration from it will tend to perform badly. Thus, managers highly motivate their em

Organized Crime in the United States Assignment Example | Topics and Well Written Essays - 500 words

Organized Crime in the United States - Assignment Example If push comes to shove, Mafia usually ends up with an option to murder and other related act of crimes just to make it a point to achieve its objectives. Organized crime just like the Mafia continues to exist today because it has substantial hold prior to its foundation and sustainability. Its operations as an organization substantially involve both economic and political concerns. In this reason, it is always an opportunity for Mafia to have tie up with corrupt political machines (Mallory, 2007). Not only that, it also ensures to have strong link with other powerful few in the society. In this way, they could have more freedom to initiate everything prior to the achievement of their objectives. Furthermore, social disorganization in the face of gangs usually evolves into a group something bigger and ends up like organized crime (Mallory, 2007). This means, culture in making violence persists and even could form into something more systematic just with the case of organized crime. The U.S. criminal justice system is dealing with the American Mafia due to the following reasons. First, part in the judicial investigation and emancipation of law, there is a concrete battle on how to define Mafia or even organized crime. The state tries to come up with concrete definition how to define organized crime and substantially includes Mafia in this category (Lyman & Potter, 2007; Mallory, 2007). Another point is the fact that the US justice system is not oblivious about the crimes committed by this group that at some point may lead to terroristic activities. That is why The Patriot Act may substantially deal with this issue (Reichel, 2007). This eventually paves the way to investigate further this group and even subject their actuation to the rule of law in order to ensure that justice system prevails in the state. For this reason, the US criminal justice system views the cases of crimes committed by Mafia in the same

Competencies for International HR Essay Example | Topics and Well Written Essays - 2000 words

Competencies for International HR - Essay Example Referring to Stroh and Caligiuri (1998), one of the most critical factors for the success of a company is its management of the human assets. The most important issue for HR in global organisations to decide at present is to decide whether they should depend on convergence or divergence. Convergence refers to developing the same basic rules and regulations for all locations, and divergence refers to allowing diversity according to local requirements. As Amstrong (2006) points out, the decision to make a company centralised or decentralised is dependent on a number of factors. These factors are: the extent to which there are well-defined local norms, the degree to which a unit is embedded in the local environment, the flow of resources from parent company to the subsidiary, and the nature of the industry (ibid). Admittedly, one thing becomes evident from this description: HR has an important role to play in this situation. A study in Malcrum(Alexander et al , 2009) with the support of HSBC looked into the role of internal and external communication in the present day international HR. It is found that the purposes in enhancing internal communication for businesses are creating understanding of the company strategy and direction, supporting organisational change, keeping people informed of company news, building company pride, and helping people to live values (ibid). Thus, it becomes evident that the purposes all are linked to HR. The main purpose of internal communication is employee engagement. Then, the study looked into how this internal communication is linked to external communication. In the present day business world, companies undergo rigorous scrutiny from the part of media and governments. That means companies will have to ensure that they practice what they preach. As Alexander et al (2009) states, if a company makes a public statement, it should make sure that the employees are aware of the same, and vice versa. When this point is discussed, it beco mes necessary to point out how a lack of relationships with external media, governments and local communities can be destructive at times. An example is the crisis faced by Shell Oil in Nigeria. To illustrate, it was during 1990s that Shell Petroleum came under heavy fire from the part of international press and local media for alleged environmental pollution of the delta. Noted public figures like Saro-Wiwa raised their concern against the company, and mass agitation began in no time. The company realised that it had little chance for improving its image or to bounce back to its previous glory as it had not cared to keep relationships with international media or the local community. In order to improve its image, the company took the following public relation initiatives. Firstly, it started balancing its business with active citizenship/working in partnership with communities. Secondly, the company decided to position itself as a company that respects human rights and environment. Thirdly, the company started publicising itself as a law-abiding, non-sectarian company. As Turk and Scanlan (1999) reflect, the company decided to propagate what it did for community and environment. Thus, one thing becomes very evident. International HR needs to be able to keep both internal and external

Honors Political Science Research Paper Example | Topics and Well Written Essays - 2000 words

Honors Political Science - Research Paper Example The American political system has been mostly unkind to third parties. Third parties function more as sideshows or irritants than significant rivals in US elections. Third parties, such as the American Vegetarian Party, Libertarian Party, Nativist Know-Nothing Party and Agrarian Populist party, have been invaluable as safety valves with regard to alienated voters, as well as sources of new ideas. When these new ideas become popular among the electorate, principal parties typically adopt the ideas. In the last half of the 20th century, third parties were considered as transitory and primarily had insufficient and ineffective infrastructures (Aldrich 211). In 1948, Southerners rejected the Democratic Party’s turn towards civil rights; thus, the Southerners exited to establish the Dixiecrats or otherwise called State’s Rights Democratic Party. Dixiecrats’ candidate Storm Thurmond won many popular votes and 39 electoral votes from numerous Southern states. In the sam e year, Henry Wallace’s party, which had broken away from the leftist Democratic coalition, formed the Progressive Party and won a majority of the votes scattering the North and Midwestern votes. Two decades later, similar civil rights issues pushed a Southern breakaway political group to unite in the American Independent Party allowing George Wallace’s party to win nearly 10 million votes. In the modern era, third parties draw the most attention by being the heroic independent voice against the nominees of the main parties.

Could Christianity have benefited without Constantine Research Paper

Could Christianity have benefited without Constantine - Research Paper Example In preliminary readings, there seem to be two extreme views of Emperor Constantine who ruled the Roman Empire between 306 and 337.One school of thought asserts that Constantine was the founder of Christendom and his laws and actions laid the foundation for the institution of Christianity in the Roman Empire and throughout Europe. Another set of thinkers present Constantine as an opportunist who used Christianity to further his personal political goal of unifying and ruling the Roman Empire. In either contexts, it can be argued that Constantine played a fundamental role in the promotion of Christianity. This paper examines whether Christianity could have persisted without Constantine or not. According to Professor Stark, in the year AD40, Christians were very few and some estimates put the entire membership of the religion at around 1,0001. It was like any other religious sect and any other group in the Roman empire. However, Christianity grew at a very outstanding rate of 3.42% per a nnum and 40% per decade around AD2502. This suggests that Christianity was already growing when Constantine took over the reign of the Roman Empire in AD 306. In light of this fact, this research will proceed on the premise that Christianity would have survived and grown even without the pro-Christian policies of Constantine. The research will test this hypothesis to ascertain its truthfulness or falsity. Persecutions Before Constantine Constantine was serving in the court of Diocletian who ruled Rome from 285 – 305 AD3. ... om the eyes of Diocletian and other Romans of his generation, Christianity was a foreign religion that had its roots in Ancient Israel, then known to the Romans as Palestine. Due to this, the Romans could not take the criticisms in good faith and make adjustments to their beliefs. Rather, Diocletian and his government felt compelled to take action against the Christian critics of the Roman pagan religious system. Diocletian and his government launched the Great Persecution which was the last and the most severe Roman persecution of the Early Christians5. In the national context, Christianity was illegal in the Roman Empire in Diocletian's era. This was the official position and most people in the Roman Empire saw it as a secret society and looked at the members with a high degree of skepticism and suspicion6. Christianity was neither Roman nor Barbarian; it was just some kind of foreign religion that posed a threat to the Roman culture7. More significantly, Christianity in the time o f Diocletian was expanding. This created an urgent need to control the expansion of Christianity. On February 23, 303, Diocletian destroyed the Church in Nicomeda and burnt scriptures and confiscated the Church's assets and treasures8. This sent a clear message that Diocletian was against the expansion and growth of the Christian Church. He was obviously not ready to tolerate the Christian Church as a competitor to traditional Roman customs and practices. On the same day, Diocletian issued an edict against Christians which prohibited Christian worship in the Roman Empire9. Three more edicts were issued by Diocletian and these were meant to ban the practice of Christianity and prevent Christians from carrying out their activities, which he thought were detrimental to the Empire and against

Management Strategy Assignment Example | Topics and Well Written Essays - 250 words

Management Strategy - Assignment Example Lynch (2003) asserts that resource based strategy of the firm uses unique knowledge base that is creatively applied on all tangible and intangible assets to above average return. Thus, various business processes, innovative products and services, human capital etc. become strong elements of RBC. Apple, Huawei, GM, Wal-Mart etc. are exemplary examples that have been able to maintain their market position through innovative products and services across the globe. Apple and Huawei have creatively evolved new features and techniques in mobile devices to suit the changing requirements of the new generation. The technology driven resource based strategy that exploits the information to give distinct differentiation to its products and gain leverage. GM has innovated green technologies to make its cars environment friendly. Wal-Mart, on other hand, has judiciously used I/O framework to enhance efficiency of its business processes. The information vis-Ã  -vis customers’ changing preferences are used both in new product develop and value addition as well as in logistics to give quality services to its customers and maintain its niche market

Role Model Considerations Essay Example for Free

Role Model Considerations Essay Through the discussions and readings, I gained extensive insight on the many aspects related to teaching. A teacher holds a respectable position in society and he should always try to maintain this through his conduct. A teacher’s primary duty is to teach. But in order to successfully do his duty, it is not just sufficient to be excellent in one’s subject. His class performance is judged not only on the basis of how he is teaching but also on the basis of how he is interacting in class. He should also try to be honest in other activities of school apart from teaching. I can confidently say that the readings and discussions have helped me in successfully achieving the three learning objectives of this week. It is extremely important to identify the potential impact of controversial personal conduct on employment and licensure. To be an honest teacher does not just imply an honest dissemination of knowledge but also points towards the rules and regulations set by the school authorities that a teacher should follow at any cost. Even if one is a good teacher, if he is dishonest in other activities of the school he should be considered unfit to continue with his job. This implies in the areas relating to boundary violations between teacher and students and issues relating to appropriate and inappropriate forms of communication with students as well. If a teacher’s character is not good, the students do not respect him. Ultimately if things go out of hand he may not only have to face a lot of shame for his misconducts but he might even get fired from his job. In my future endeavors I would make use of the facts that as a teacher one should be well versed with the rules and regulations of the institution he is teaching in. He should know the areas in which a student should be reprimanded and the issues in which the students have full rights. He should keep a check on his conducts and should never intentionally or unintentionally cross the line that is supposed to be between a teacher and a student. If a teacher is able to achieve all this he always remains in the hearts of the students long after they have passed out. A teacher should try to be an inspiration and not someone who is criticized and made fun of.

Planning and Decision Making Essay Example for Free

Planning and Decision Making Essay Planning and decision-making are critical processes for effective police administration because: (1) planning is the first step to the effective operation and good management of a police department; (2) planning is the essential element of decision –making; (3) effective planning can eliminate or reduce potential catastrophe resulting from manmade and natural disasters; (4) decision making can usually be described in three types of theoretical models rational, incremental, and heuristic none of which defines all of the elements and factors that affect every decision; (5) the decisions individuals make during crisis situations often define their leadership abilities and, in some cases, their career success; (6) police administrators rarely act alone and most decision making within a police department is conducted at the group level; and (7) decision making is rarely perfect, and is often marred by individual and group weakness that can be identified and hence, avoided. (Swanson, 2012) Yes I agree on my topic with what the author is talking about, because planning and decision making from personal experience is very big. Making decision is very stressful at times that will lead to depression that comes with giving up and frustration that might makes you uncertain of making the best choice. Planning is the most basic function of management. It preceded other functions because a manager plans before he acts. Planning involves determination the objectives and selecting courses of action that will lead to the achievement of predetermined objectives. I don’t like to plan because I get over my head, and too excited and can’t wait for the day to come.

History Of Lg Electronics Global Company

History Of Lg Electronics Global Company INTRODUCTION In 1947, LG was born as the Lak Hui Chemical Industrial Co. by Mr. In-hwoi Koo for manufacturing cosmetic creams. After that, the company produced radios, TVs, refrigerators, washing machines, and air conditioners as Goldstar Co. (currently LG Electronics) in 1958. The LG group was a merger of 2 Korean companies, Lucky and Goldstar; the current LG brand name was acronym from the name of these companies. With more than 82.000 employees and 110 subsidiaries and marketing units all over the world  [1]  , LG Electronics Inc. (LGE) was a successful company of Korean electronics that got the revenues of more than $43 billion  [2]  . Its products involve 4 strategic business units: Mobile communications, Digital appliance, Digital display, and Digital media such as CDMA handsets, DVD players, air conditioners, micro ovens, consumer electronics, and so on. In this report, we are going to discuss the key strengths of the Korean electronics industry during their formative years and how firms leverage these advantages to enter developed country markets. After that, the report mentions particularly about the strategic growths of LG Electronics to approach the emerging markets; and we are going to find out the commonalities across its strategies in the BRIC countries. Finally, the report will be ended with the points of learning that can be distilled from its success in emerging market and if these advantages help firms to compete in developed country or not. PART II Case Question 1 What were the key strengths of Korean electronics industry during the formative years? How did firms leverage these advantages to enter developed-country markets? During the formative years, almost Korea electronics is an Original Equipment Manufacturer such as Goldstar, Samsung, and Zenith; which received orders from global companies. This should bring them a lot of experiences on customer demand, the characteristic of markets, the customized products of some countries. The combination between innovate and education policy encouraged more students for technical education, the low-cost skills of Korean employees, the access of effective technology across all firms, the strongly development of technology in all country. Korea electronics companies can learn quickly knowledge, technologies, skills from Europe, US, Japan because government allows these foreign firms become joint venture with domestic firms. For example: LG Hitachi, Deawoo GE, Samsung Sanyo, so on. Besides that, government also focused on most sectors of Electronic industry of country, so they supported so much to develop this industry. Foreign investment was supported to develop the intermediate parts and component industry, while prohibiting foreign investment in companies producing finished goods. Korean firm with letters of credit for exports automatically received access to preferential loans. Export companies were exempted from various indirect taxes and received tax breaks for depreciation and tariff payments; they also had access to duty-free imports of capital goods. Government helped to encourage firm creating their local RD. With the developing and investment of technology, some firms stared to export their products by their own logo, not as OEM anymore like LG and Samsung. Because they were OEM of some global markets, so they already had the reference of consumers and global standards. After that, with many supporting of government, they had their manpower supplying with skills and abilities from university. Government has the tax breaks for depreciation and tariff payments for exporting companies. And the RD department had enough experience to recognize the market and give the best solution for company. As the Glodstar product lines, LGE established a central RD to develop and manufacture color TV (CTVs), VCRs and computers. PART III Case Question 2 Were there any distinct patterns in terms of the companys approach to emerging markets? Trace the commonalities across its strategies in the BRIC countries. Brazil Brazil is a country in South America wide more than 8.5 million km2, rich in mineral resources, population 190 million people with diverse cultures. Brazil is the leading economy in Latin America, ranking 10th in the world. Brazil chooses the path of economic model: fast growth with the advantage that fast economy flourishes, the growth rate in average income is very high. Besides that, government has some regulations to promote investors such as preferential tax rates, land subsidies in country, especially in some underdeveloped rainforest region. With these advantages, LG began attacking the Brazilian market in the mid-1990s. But during that time, Brazil also faced a lot of difficulties. Because their economic model is fast growth, so it also makes unequal economic, political; social increasingly fierce; the quality of life is not considered. At the late 1990s, almost global companies had to exit the market because of very high import tariffs, significant competition from the gray goods market, very low brand awareness. Inflation rate increased with high speed, local currency became unstable, exchange rates started to plummet with increasing levels of uncertainty. LG decided to make a long-term strategy, and also expanded their brand name in India. They had 2 factories in Manaus and Taubate to produce their products, this strategy made Brazil as a regional manufacturing hub to serve South America and US markets. LG also let Brazilian government know that they are a credibility partner in term of national growth by join with government to combat the problem of the rampant smuggling of gray market goods. Everybody knows that Brazil is a country passionate about soccer, Brazilian live for football. So LG had one strategy to reach millions of football fans sponsored a football club in Sao Paulo that most popular among the top clubs in the country  [3]  . By providing official uniforms with the LG logo for Sao Paulo club, LG get the instant brand recognition and fixed image in consumer. India LG began in 1993 as a form of joint venture with a consumer products company named Bestavision. They chose the Goldstar line of products to distribute in India. Since the government allowed foreign companies set up their own firms without local partnership, and the business of LG and Bestavision failed, LG decided to launch LGE India Ltd. (LGEIL) in 1997 with their own wholly owned subsidiaries in India. There were many challenges that LG had to overcome like: low brand awareness about LG brand name; LG was one of the last MNCs entered in India; high import duty of government; price sensitiveness of the Indian consumer and competitors. Following the global strategy, LG still entered and focused on the rural market. Because there are a lot of competition from local and global players in urban market; big population of rural market but also large untapped; etc. There is 1 year for them to set up manufacturing operations in Greater Noida to manufacture televisions, washing machine, etc. to over some the high import rate cost. At the first time, LG created an RD teams by local employees to customizing its products lines to meet local needs. It helped LG distribute their existing products and also customizing the new unique characteristic of products that matched the consumers expectations. This is an important resolution for LG to achieve both objectives: marketing and produce. LG had differentiated its product using technology and health care system like golden eye technology of CTVS, health air system for air conditionals, so on. They focus on emphasizing good-quality products, with prime technology and network. For customized products, they did not cut prices in manufacture existing product lines, but they decided to built new version with less material cost and also catch the needs of consumers. They kept the engineered quality of the appliances and focused on value engineering and design to manufacture at the lower cost. Such as microwave ovens with cooking menu including 77 kinds of Indian dishes  [4]  , television is displayed by 10 regional languages, washing machine with sari cycle, and so on. It helped LGEIL have all levels of consumers, especially low-class consumers, because company served exactly the need of them high quality but not expensive products. The price range of the products of LG India is quite reasonable and affordable so as to make it easier for every class of people to go for it thereby increasing the consumer level. For example, the price of Sampoorna reduces from 9000 to 5050. This shows R D team has worked very well and complete their tasks, it helps the production of LG reasonable based on deep understanding of Indias cultural and linguistic diversity. LG Company invested and created the distribution network encompassing with 65 Remote Area Offices, 60 central area offices, near to 4.000 access points in all areas, and they also had their online channel lgezbuy.com to provide information of products, comparison of prices and qualities across geographic, accept the individuals buyers. These regional distribution networks helped LG E to penetrate the B, C and D markets faster and wider. http://htmlimg3.scribdassets.com/6q46i2mohe5bi0w/images/14-631b49b1d4/000.png As same activity in Brazil, LG started sponsoring to catch more customers. LG became the largest single sponsor of cricket in the world, although they came from a country where cricket was not played. It immediately attacked to millions of cricket fans in this country and prelude to the success of the cricket-game TV set lines. LG also brought their products to 4 capitals of Indian cricket team for endorsing. Another strategy for other field of India, LGEIL promoted their products by Indians leading film stars. This is considered the largest film producer in the world by number of films produced annually and the number of tickets sold at cinemas, it has its owned name Bollywood to describe the effective to local consumers. After that, LG had another long-term strategy in trying to care about the social welfares in India initiatives. It created a friendly look to the company, people knew that company really did not just trading on their own country, but also cares for their lives. They subsidized the primary school education and books for children, built a village school. While most of employees of company in India were local people, they provided medical clinics for the health care strategy to employees as well as the local community. Also there were some basic levels, but LG shown that their corporation social responsible done well. As mentioned above, LGEIL put local employees staffed as the main labor force in their manufacturing. With the local employees, company could get great resource of engineering and design skills. LG Indias purposing is satisfying the needs of its consumers not only in the domestic market but all across the globe. Company is trying to make India as their training hub for global strategy. The company had begun rotating some of these managers into positions in third countries in the middles east and Africa. This is one of advantages of LG to acquire a leading position by providing fast and innovative techniques on their products. They always create new products with the best technology possible. Russia LG first entered Russia for the purpose to sale products; they imported goods manufactured from other countries and sale in Russia. Not the same as Brazil and India, LG operated themselves in and around the city of Moscow, and they just focused on Goldstar brand. LG set up an RD center and regional office in St. Petersburg for their first strategy. Till Russian engineers were known for their ability and skills in technology, company looked for talent employees to support their global employees. LG promoted their reputation by opening LG brand shops, retail channels with LG brand portfolio, culture marketing events such as LG festivals, cooking events, and so on. 1998, Russia was affected by the severe economic crisis; it made Russia faced the debt moratorium problem. This was the time LG shown their long-term strategy and loyal attitude to all Russian local and government. The more they pushed the mode of operation to dominate the market dropped; they enhance the image with consumers through the sponsorship of events, more carefully to the requirements for each market. These activities created a foundation for their premium strategy and image to local. In 2005, government allowed company to use the Narodnaya Marka logo for their products. This is an important event for LG officially recognized as a national brand, the successful of foreign company of their localization strategy. China In this market, LG first reason for entering china is lower-cost production, and they spent a lot of time to understand the local market conditions and assessing the feasibility to be successful. Since LG Electronics established its local subsidiary in Huizhou in 1992, the LG Groups 12 subsidiaries have come to manage some 34 local companies, including 22 manufacturers. LG Electronics took the top position in the Chinese domestic market in the area of TV export, CD-Rom drivers, washing machine, and air conditioners during that time because of their advantages of technological prowess and the marketability of their products. In china, they used the new strategy as a bipolar strategy a strategy offer high value-added digital home appliances to the high income earners living in the coastal areas, and low-priced household electronically appliances to general households living in the interior. China is a great resource for operating a business. With many advantages such as low labor cost, low material cost, government regulations, geographic proximity to Korea market, 16 corporate entities of LG were built in the country which focused on manufacture Plasma TV, white goods, and important research, development in 2006. LG expanded their brand to set up a manufacturing network to serve countries such as Russia and US. As 98% off employees were local Chinese and RD center, this is a smart strategy of LG in case of localization in China. For their promoting image, LG initiated an I love china campaign and passed out free sanitary masks to local citizens during the SARS crisis in China. This activity really effected to customers while others competitors tried to rundown their business. LG also well done with their Corporation Social Responsibility by launching schools, offering scholarships to economically disadvantaged students, sponsoring a touting cultural festival that would bring traditional Chinese cultural experiences to small towns and villages, founding a hospital program to provide surgical treatment to children with cleft palates. Common strategy across BRIC At the first time, LG Electronics always put up their local manufacturer and RD team with local employees to understand the need and characteristic of each market. They depend on these researches and created some specification for local. Such as in India, most of consumers require on cheap price of products, but still have the same quality of international; LGEIL decided to produce the television with a smaller screen size and scaled-down sound system. They did not forget to serve the high-end products to all markets. This is really the big success of their RD activities. They are supporting global strategy by looking for talent local employees, meaning they localize with a purpose for global market. And with local operation, they can save much of manufactured products such as materials, employees, etc. Second thing for their global strategy is they always established their brand name on rural market, where avoid the competition of those large corporations around the world. This is one unique strategy of LG because they focus on lower-class consumers and appropriate way to satisfy consumers in cheap prices but still benefit. The population of rural areas is always greater many times than urban areas. In 2007, LG Electronics reached the $2 billion marks in revenues in India; this is a good result for their strategy. By recruiting the local employees, LG E knew well about the characteristic of their consumers and this is an advantage to attack them. The company is always looking for talent employees to train them as a global standard. LG E did sponsors to the passionate of the country, such as cricket game in India, football in Brazil. Otherwise, they had good corporation social responsibility that shown local and government their loyalty. All strategies of LG E in BRIC countries are long-term commitment; this make LG has a different position compare with other operations. LG still tries to overcome all the barriers if they believe that a market is really profitable. PART IV Case Question 3 What are critical points of learning that can be distilled from its success in emerging market? How these advantages are leveraged to compete in developed countries? Are there advantages transferable? By some successful experiences of LG in BRIC countries, LG brought to people the strategy to run well an operation in emerging market. Some of their success experiences are do sponsorship, event to create an image to customers; they always had their RD team to customization their product to satisfy the markets based on localization. They still kept the global standard on their product lines and put it into new products for each market. By this way, their brand name will have the image of globalization and also get benefit for customized products. And LG focused on rural market and they know that major population of BRIC countries is poor, so they give what the customers want low price. In case of operate in developed country, LG can also use this strategy to attack their customers, but its harder. Because in developed countries, there are many sponsorship and activities daily, if their marketing strategy is not unique, LG can get many difficult to compete with others like Sony, Phil lip, etc. Foreign businesses always focus on 2 things: outsourcing and marketing when enter a country. LG really did 2 things above in BRIC countries because they built their own factories, using local people, manufacture products on their factory in each country. They produce their customized products and sale them. But maybe this strategy will not work in developed country, because of the highly cost rates. The purpose for building their outsourcing is reducing the cost, but in developed country, the cost for these activities is very expensive. There will be better for them if they just do marketing and sale activities in developed country. Other thing is their distribution network. They expanded their brand name by a lot of retail channel, offices to most areas of each country. They also can save the cost for import, export, transfer, and quickly accessible to consumers. This will be the prepare strategy before LG enter a developed country. PART V References Career LG. (n.d.). Retrieved 11 24, 2010, from LG Electronics Inc.: http://www.lg.com/global/about-lg/careers/faq.jsp Corporate infomation. (n.d.). Retrieved November 20, 2010, from LG Electronics Inc.: http://www.lg.com/africa_en/about-lg/corporate-info/global-sports-sponsorship/sao-paulo-football-club.jsp Grand Finale Of LGS MALLIKA E Kitchen 2010. (n.d.). Retrieved November 24, 2010, from Food and Nightlife: http://www.foodandnightlife.com/content/grand-finale-of-lg-s-mallika-e-kitchen-2010 LG Record sales and products. (2010, 1 28). Retrieved 11 19, 2010, from Consumer Lifestyle News: http://www.cln-online.org/index.php?option=com_contentview=articleid=511:lgprofitscatid=40:industryItemid=135 LOUIS VUITTON IN INDIA Table of Contents Louis Vuitton Background Introduction 24 Case Question 1 Why do people buy luxury goods? 25 Case Question 2 Louis Vuitton is a high-end product. India is a low-income economy. Can this dichotomy be reconciled? 28 Case Question 3 What are the external factors kindering the purchase of luxury goods in a country like India? 30 Case Question 4 Why do luxury goods marketers form retail clusters? 33 Case Question 5 Why do certain luxury brands look for store locations in luxury hotels? 35 Case Question 6 How does a luxury mall work for luxury goods marketers? 37 Conclusion 39 References 40 PART I INTRODUCTION Louis Vuitton, a French fashion house officially founded in 1854, is the worlds leading of high-end fashion brand in international fashion industry. The well-known label is LV monogram which is featured on most products ranging from luxury trunks to leather goods is also as a way to deter counterfeiters. Founder of LV first launched a small leather shop in 1821 with the original products specialized in crafting fine leather luggage ware. But since recognized the demand among prestigious travelers who wanted premium steamer bags, flat cases, and weekend bags, the namesake designer, Louis Vuitton, gradually grew into a brand that offered deluxe travel goods. Back then, as successfully in establishing LV initial reputation, LV expanded the assortment to include carry-on-bags, toiletry cases, small trunks, jewelry boxes, and eventually luxury watches. Today, over one hundred and fifty year brand Louis Vuitton has been spread throughout Europe as the fashion icon of the most exquisite sy mbol. In this particular case study, we are going to discuss the reason why people purchase luxury goods, especially is LV; and how the dichotomy between a high-end product and a low-income economy to be reconciled. Then, the report will be continued with the external factors that hindering the purchase of luxury goods in India, culture typically. After that, mentioned more in international marketing, we are going to find out the reason why luxury goods marketers form retail clusters, why certain luxury goods look for store locations in luxury hotel. And finally, the report will be ended with the way of a luxury mall work for luxury goods marketers. PART II Case Question 1 Why do people buy luxury goods? Nowadays, when the world becomes globalization, there are no more barriers in the integration process of every country. Therefore, people are entitled to purchase and use global products made by international companies. Not the same as consumer goods or necessity goods, luxury goods are cyclical and correlate with GDP in specific regions, often exaggerating the up- and down-swings; in boom times, consumers demand tends to grow faster than the growth of economies (as measured by GDP)  [5]  . More precisely, luxury goods are goods for which demand is not related to income. Basically, there are three main factors that lead people by luxury goods. Especially in todays consumer-driven economy, people spend proportionately less on basic necessities and more on things based upon emotion and desire. Firstly, they buy luxury good because of its superior functionality and quality. Most of them were old because of hard working time period, so they were wealthy enough that willing to pay premium for products that had enduring value. They usually conducted extensive pre-purchase research, then making logical decisions rather than emotional or impulsive. This action highlighted the messages of product quality. And that message were information-intensive appealed to them. Consisting of connoisseurs, this category was the largest. Secondly, they are people who perceive luxury products as a reward. They saw these products as status symbols which make the personal statement that they had arrived. Highly driven, they were motivated by a desire to be successful, eager to showcase their success to others. They also were keen on appearing lavish or hedonistic. They wanted to make seemingly smart decisions that demonstrated the importance of their purchase while not leaving them open to social criticism of any kind. Thirdly, this is the smallest and consisted of younger consumers, with a higher proportion of males than the other categories. They saw luxury products as a means of self-indulgence. They enjoyed luxury products for their feel-good factor. They were emotional in their purchase decisions and were not concerned with product longevity or its enduring value. Particularly, in India, people who buy luxury goods fall into the second category. As we know, maharajahs are the most wealthy and powerful in India in the late 19th century. They are the one who prefer everything luxury to showcase their positions as great king. It was the ongoing orders from Indian royal families, among other wealthy customers, that had helps Louis Vuitton survive the Great Depression of the 1920s  [6]  .After that, although the changes in 1971, these maharajahs lost their traditional hold in post-independent India and their riches with the abolition of annual financial grants from federal government, many of them became entrepreneurs; but accidentally, the new generation of customers for LV was formed in India including start-up owners of myriad new businesses, professional CEOs in their thirties and early forties, non-resident Indian, small and medium retailers, big-brand franchisees, Bollywood actors and closet spenders. This new generation of customers coul d be the third category of who purchase luxury goods. They are new and not too many of them are really rich, but they still purchase LV as the feel good factor. Hence, they are very essential in long-term strategic development in Indian market. PART III Case Question 2 Louis Vuitton is a high-end product. India is a low-income economy. Can this dichotomy be reconciled? India, throughout history, has been a land of extremes and known for the indulgence of its opulent classes  [7]  . Typically, there are more than 600 maharajahs existed that time. They are truly powerful and wealthy enough to be considered as great king. As a positive result, most of global brands were looking India as a market with long-term potential whereby there are high demands of luxury goods from Indian royal families, so does Louis Vuitton. Until now, almost luxury brands are still survived in Indian market despite of global economic crisis. Clearly evidences are the Indian market has increased a significant percent of consumption this year when customers are more interested in walking into the outlets and, importantly, buying rather than just looking. Besides that, India is known as a low-income economy, but there are really have several wealthy people who are superior to the average population. Since Louis Vuitton made an important observation that the rich in India were flying to London, Dubai, Singapore, New York, and Paris to shop because there were noting available in India for them to buy  [8]  , the company has articulated the clear long-term goals in India that is open store in every Indian city so that the wealthy class can buy the needed items right in their home country. The World Wealth Report 2005-06, published by Merrill Lynch and Capgemini, put the number of dollar millionaires in India at 83,000 in 2005. The report also said that India recorded the worlds second fastest growth in the number of HNW individuals, 19.3 per cent in 2005  [9]  . Thus, we can easily realize the potential market of Indian consumers purchasing power. Currently, due to the capitalist mind set and growing young population, India offers to luxury brands favorable advantages such as more wealthy people, increasing awareness, increasing consumerism, and greater supply of luxury goods. Firstly, luxury product companies strategizing their entry into India were primarily targeting high-net-worth individuals because they are those with a million dollars or more in liquid financial assets. They are the largest category of spending on luxury goods as the number of them as well as their demand increased. Secondly, India young generation is now travelling abroad more than before, thus, the foreigner brand awareness is also increasing. The more they go out of the country, the more they exposure with international brands, especially luxury brands. Then, the demand of these kinds of global brands is increased in India but domestic market can not satisfy their demand. That is the reason helps luxury goods generally and Louis Vuitton particularly still existed and developed gradually in this market. Thirdly, there are also an increased numbers in consumption of non-essential items. The world is getting globalization day by day; the demand of human is not only the needs but also the wants, so that their life becomes more convenient and sophisticated. They dont afraid of giving a large amount of money to spend on a luxury product that it is worth for and satisfied their wants. Of course, there is no more guilt feeling associated with spending on luxury nowadays. Finally, together with the boom of expanding global, luxury brands opened more and more outlets in as many countries as possible, including India. Generally, in the world of opposition, this dichotomy entirely can be reconciled. PART IV Case Question 3 What are the external factors hindering the purchase of luxury goods in a country like India? Depend on several conditions of each country; the factors that are hindering the purchase of luxury goods are various. In this particular case study, we are finding out the external factors in Indian market. Advertising platform: Nowadays, Advertising is a service to the community  [10]  . It is usually revealled the latest fashions and the new popular novelties on the market. Therefore, the effect of adverting to the community is essential. Advertising has the power of persuade and influence consumer. Advertising has short-term power (conveying new information, building awareness, enhancing credibility, etc.) and long-term power (conveying brand image, attaching emotional values to the brand, building positive reputation, etc.)  [11]  . Actually, there is lack of advertising platform in Indian market. No famous magazines or newspapers are found in India at tha

Organisation and Work of the People at BletchleyPark Essay -- Papers

Organisation and Work of the People at BletchleyPark In 1938, Chief of M.I.6; Admiral Sinclair purchased, at his own expense, the house that would later be converted into Bletchley Park. At the beginning of the war, Station X had two main goals. The first was to decode the signals sent by the Germans using simple encryption which were easily cracked. The second goal was the mission of cracking the Enigma coding system which the Germans used to send the more vital messages. The first arrivals of Station X were split into two categories; the first were the code breakers, mainly the academic group, which previously helped break codes. The second was the administrative team, which were mostly young girls in their late teens and/or early twenties. The first arrivals were soon joined by the mathematicians. At first, all the departments of Station X were crammed into the main house and some cottages. In September 1939, a wooden extension to the main house was constructed and was called Hut 4, which was later expanded to Hut 8. This housed the Naval section, which were at the time working on decoding non-Enigma messages, however, at the time of the expansion to Hut 8, the Naval section were starting to work on Enigma codes too. By the beginning of 1940, Station X was based around two huts. Hut 6 which would decode the messages then send them to Hut 3 which would translate the messages. When decoding in Hut 6 was finished, the messages were then sent to Hut 3, usually made no sense. Welchman had a system of processes in place within Hut 3, which would decode the Enigma messages when they were able to. Other Huts such as Hut 1 and .. ... Out of all the operations in Europe, none of them need more accurate information than D-Day. In May 1944, Station X discovered that the Germans were expecting a landing in Normandy, but expected that this would be a diversion to the main attack in Calais. Station X managed to find this out and the Allies then manage to adapt their plans. D-Day was originally planned for 4 June 1944 but was delayed due to bad weather conditions until 6 June. Station X was an invaluable source of information about the enemy forces for the last four years of the war. The Allied Commanders still had to achieve the victory, but they used the information that Station X submitted to aid them in their planning. Without the help of Station X, victory would not have been achieved as quickly as it did or may not have been achieved at all.